Riviera Wellbeing Holds Patient Partnership Quality Mark (PPQM) Accreditation

Our commitment to this belief has once again been recognised through our successful renewal of the Patient Partnership Quality Mark (PPQM) accreditation in March 2026.

Awarded by the Royal College of Chiropractors, the PPQM is a nationally recognised quality standard that acknowledges clinics demonstrating excellence in meeting patient expectations across a wide range of areas, from communication and accessibility through to safety, privacy and patient education.

Having achieved PPQM accreditation on multiple occasions over the years, we are proud to continue meeting the standards expected of accredited practices, and to provide our patients with independent reassurance of our commitment to high-quality chiropractic care.

What Is the Patient Partnership Quality Mark (PPQM)?

The Patient Partnership Quality Mark was  introduced by the Royal College of Chiropractors in 2006 as part of its Safety, Quality, Excellence initiative.

The accreditation was developed to recognise chiropractic practices that consistently deliver the standards of service and patient experience that people value most when accessing healthcare.

Unlike many professional accreditations that focus solely on clinical procedures, PPQM places significant emphasis on the patient’s overall experience, ensuring that accredited clinics demonstrate excellence not only in the care they provide but also in the way they communicate, educate and support patients.

What Areas Are Assessed?

To achieve PPQM accreditation, practices must demonstrate that they meet patient expectations across a wide range of areas identified as important by members of the public.

These include:

• Accessibility
• Booking systems and out-of-hours arrangements
• Cleanliness and safety
• Privacy and confidentiality
• Communication
• Patient education
• Record keeping
• Other forms of care available within the practice

The assessment looks at the complete patient journey and the systems that support it, helping to ensure that patients receive a professional, safe and positive experience from their first contact with the clinic through to ongoing care.

Why Does PPQM Matter?

Choosing a healthcare provider is an important decision, and patients rightly want confidence that they are receiving care from a clinic that prioritises quality, professionalism and patient wellbeing.

PPQM accreditation provides independent recognition that a clinic has demonstrated high standards in the areas that matter most to patients.

For our patients, this means confidence that Riviera Wellbeing is committed to:

• Providing a welcoming and accessible environment
• Communicating clearly and openly
• Maintaining high standards of patient safety
• Protecting patient privacy and confidentiality
• Delivering evidence-informed care
• Continually reviewing and improving our services

The accreditation reflects our belief that excellent healthcare is built on trust, transparency and a genuine commitment to patient-centred care.

Our Commitment to Quality Care

Since opening our doors more than twelve years ago, Riviera Wellbeing has worked to create a clinic that combines professional healthcare with a supportive and welcoming environment.

We recognise that every patient has individual goals, concerns and expectations. Whether someone is visiting us for help with back pain, neck pain, headaches, sports injuries or general wellbeing, we strive to ensure that they feel informed, comfortable and confident throughout their care.

Our team continually reviews policies, procedures and patient feedback to identify opportunities for improvement and to maintain the high standards expected of a modern healthcare practice.

Independent Recognition of Our Standards

Professional accreditations such as PPQM provide valuable independent recognition of the standards we work hard to maintain.

We are particularly proud that this recognition sits alongside the feedback we receive directly from our patients.

Riviera Wellbeing has received more than 364 five-star Google reviews, reflecting the experiences of patients who have trusted us with their care over many years.

In 2026, we were also honoured to be recognised as Small Business of the Year at the Torbay Business Awards, further acknowledging our commitment to delivering an outstanding experience for the people and communities we serve.

While awards and accreditations are never the reason we do what we do, they provide reassurance that our focus on quality, professionalism and patient care is making a positive difference.

Continuous Improvement

Healthcare is constantly evolving, and maintaining high standards requires ongoing commitment.

PPQM accreditation is not a one-time achievement. It requires practices to continually review and demonstrate the quality of their systems, procedures and patient experience.

At Riviera Wellbeing, our chiropractic team remain committed to learning, improving and investing in our services so that we can continue to provide the highest standards of care for our patients now and in the future.

About the Royal College of Chiropractors

The Royal College of Chiropractors is a professional body dedicated to promoting excellence in chiropractic healthcare through education, professional development, quality improvement and patient-centred standards.

The Patient Partnership Quality Mark forms part of the College’s wider commitment to supporting safety, quality and excellence across the profession.