Riviera Wellbeing Cancellation Policy
Please note that your appointment time is reserved just for you. Late cancellations and missed visits leave a hole in the therapist’s day that could have been filled by another patient in need.
Therefore, we kindly ask that you provide 24 hours’ notice for any cancellations.
Our clinic’s policy, which is clearly stated in our Reception Area and on our New Patient Intake form, is as follows:
- If less than 24 hours’ notice is given, 50% of the treatment cost may be charged.
- If less than 2 hours’ notice is given, 100% of the treatment cost may be charged.
Enforcement is, however, at the discretion of the practitioner in question, and the circumstances of the late cancellation are taken into consideration on a case-by-case basis, along with the frequency of the “offence”.