Not happy with your experience?
Our Commitment – Riviera Wellbeing aims to provide excellent care and levels of service at all times. If something has not met your expectations, we encourage you to tell us so we can put it right.
How to Make a Complaint – You can make a complaint in any of the following ways:
- In person: Speak to any member of staff.
- By phone: Call the clinic on 01803 467444
- By email or letter: Contact the clinic manager at hello@rivierawellbeing.co.uk
- Please include your name, date and details of your experience
What Happens Next? – We acknowledge your complaint within 3 working days.
- We investigate the issue by speaking to relevant staff and reviewing records.
- We respond with our findings and any actions taken—usually within 20 working days.
What You Can Expect From Us
- Respect and understanding.
- A fair and thorough investigation.
- Clear communication throughout the process.
- An apology when appropriate and steps to prevent similar issues.
If You Are Not Satisfied – If you feel your complaint has not been resolved, you can escalate it to the appropriate professional or regulatory bodies.
All our chiropractors are registered with the General Chiropractic Council and are members of the British Chiropractic Association. We can provide contact details on request.
Thank You
Your feedback helps us improve our services and continue to provide safe, high‑quality care.